Terms of Use

Please read these Terms of Use ("Terms") carefully before using GLAD Ministry Software at ministrysaas.com and any related subdomains (the "Service"). By creating an account, accessing the Service, or clicking "I agree," you confirm that you have read, understood, and agree to be bound by these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Service.

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1. Definitions

The following capitalized terms have the meanings set out below throughout these Terms:

• "Operator" means Diamond Software International Inc., the company that owns and operates the Service.
• "Service" means the GLAD Ministry Software platform accessible at ministrysaas.com and related subdomains, including all features, APIs, and documentation.
• "Tenant" means a church or organization that subscribes to the Service and receives a dedicated subdomain or custom domain for their use.
• "Tenant Site" means the public-facing website and member portal operated by a Tenant using the Service's page builder and hosting infrastructure.
• "User" means any individual who accesses the Service — whether a Tenant administrator, staff member, or congregation member.
• "Content" means any data, text, images, audio, video, or other material uploaded to or created within the Service by Users or Tenants.

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2. The Service

GLAD Ministry Software is a cloud-based church management platform that provides tools for people management, event scheduling, volunteer coordination, giving, communication (including email and SMS), worship planning, AI assistance, a page builder, and related features (collectively, the "Service"). Features available to you depend on your subscription plan.

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3. Eligibility and Accounts

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements and that all registration information you provide is accurate and current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.

3.3 Multi-Tenancy

The Service operates on a multi-tenant architecture. Each subscribing church or organization ("Tenant") receives an isolated environment. A Tenant's data is logically separated from all other Tenants. You may not access, attempt to access, or interfere with another Tenant's data or environment. You may not share, resell, or sublicense your Tenant account to third parties unless expressly authorized by us in writing.

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4. Subscriptions, Billing, and Payment

4.1 Plans

The Service is offered on a subscription basis. Available plans, pricing, and included features are described on our Pricing page. We reserve the right to change pricing with 30 days' written notice to existing subscribers.

4.2 Billing

Subscriptions are billed in advance — monthly or annually, depending on your selected billing cycle. Annual subscriptions are non-refundable except as described in Section 4.5. All amounts are in US dollars unless otherwise stated.

4.3 Payment Processing

Payments are processed by Stripe, Inc. Your payment information is collected and stored by Stripe under their privacy policy and PCI-DSS standards. We do not store full credit card numbers.

4.4 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

4.5 Refunds

Monthly subscriptions: no refunds for partial months. Annual subscriptions: if you cancel within 14 days of your initial annual purchase and have not sent more than 100 SMS messages or made extensive use of the platform, you may request a prorated refund by contacting [email protected]. Refunds are at our discretion after the 14-day window. Launch Special pricing is non-refundable.

4.6 Failed Payments

If a payment fails, we will retry and notify you by email. If payment remains outstanding for more than 7 days, your account may be suspended. Data is retained for 90 days after suspension before permanent deletion.

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5. Free Starter Plan

A free Starter plan is available with limitations on the number of people records, AI credits, storage, and giving fee (see Pricing page). We reserve the right to modify or discontinue the free tier with 60 days' notice to active free-tier users.

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6. AI Features and Costs

The Service includes optional AI-assisted features (such as content and image generation, transcription, and similar). Using these features consumes AI credits included with your plan or purchased separately; the credit cost of each feature is shown before use and may change with reasonable notice. AI-generated output may be inaccurate or incomplete and is provided without warranty — you are responsible for reviewing it before relying on or publishing it. AI processing is performed by third-party providers as described in the Third-Party Services section.

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7. Acceptable Use

7.1 Permitted Use

You may use the Service solely for lawful church management purposes consistent with these Terms.

7.2 Prohibited Activities

You must not use the Service to:

• Violate any applicable law or regulation, including anti-spam laws (CASL, CAN-SPAM, TCPA)
• Send unsolicited commercial messages ("spam") to any person who has not given prior express consent
• Send harassing, abusive, threatening, or discriminatory messages
• Upload, store, or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems, another Tenant's environment, or any User's account
• Use automated tools, bots, scrapers, crawlers, or scripts to access, extract, index, or mirror any portion of the Service or any Tenant Site, except as expressly permitted by our public API
• Circumvent, disable, or interfere with any security feature, rate limit, access control, or robots.txt directive of the Service
• Harvest, collect, or compile personal information about congregation members or other Users without their knowledge or consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or commercially exploit the Service without our written permission
• Impersonate any person or organization

We may suspend or terminate accounts that violate these restrictions, without notice and without refund, at our sole discretion.

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8. SMS Messaging Terms

8.1 Your Responsibility for SMS Consent

By enabling SMS notifications for a congregation member, you ("the Admin") represent and warrant that:

• You have obtained valid prior express written consent from the member to receive SMS messages from your church via the GLAD platform
• Your consent records are accurate, dated, and available for audit upon request
• You will honor all opt-out requests immediately

You indemnify and hold us harmless from any claim, penalty, or liability arising from your failure to obtain proper SMS consent.

8.2 TCPA and CASL Compliance

SMS messages to US recipients are subject to the Telephone Consumer Protection Act (TCPA). Messages to Canadian recipients are subject to CASL. You are solely responsible for ensuring your use of the SMS feature complies with all applicable laws in the jurisdiction of each recipient.

8.3 SMS Opt-Out

All SMS messages must include opt-out instructions. Members may reply STOP to unsubscribe at any time. We process STOP replies automatically and permanently suppress further messages to that number from the platform. You must not attempt to re-add opted-out numbers or circumvent the suppression list.

8.4 Content Restrictions

SMS messages sent through the platform must relate to legitimate church communications. You may not use the SMS feature to send political campaign messages, commercial solicitations unrelated to your church's activities, or any content that violates Section 7.2.

8.5 Account Messaging to Administrators

Separately from the church-to-member messaging described above, GLAD by MinistrySaaS (operated by Diamond Software International Inc.) may send SMS text messages directly to a church's administrators about their own GLAD account — for example, login verification codes, security alerts, and payment, renewal, or billing reminders. These messages are sent from our toll-free number and are transactional in nature; we do not send marketing or promotional texts on this number.

You may opt in to these messages when you create your account and at any time in your church settings, and you may opt out at any time by switching the setting off or by replying STOP to any message; reply HELP for help. Consent to receive these messages is not a condition of purchasing or using the Service. Message frequency varies, and message and data rates may apply.

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9. Data Ownership and Privacy

9.1 Your Data

You own all data you upload to or create within the Service ("Church Data"), including congregation member records, giving data, and communications. We do not claim any ownership interest in Church Data.

9.2 Our License to Your Data

You grant us a limited, non-exclusive license to process, store, and transmit Church Data solely for the purpose of operating the Service on your behalf. We do not use your Church Data for any other purpose, including training AI models, advertising, or sale to third parties.

9.3 Data Export

You may export your Church Data at any time from the admin panel. Upon cancellation, data remains accessible for 90 days, after which it is permanently deleted.

9.4 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference.

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10. Intellectual Property

10.1 Our Property

The Service, including its software, design, trademarks, logos, and documentation, is owned by Diamond Software International Inc. and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our intellectual property except as necessary to use the Service.

10.2 Your Content

You retain all intellectual property rights in content you create or upload (sermons, announcements, images, etc.). You grant us a limited license to display and transmit your content as needed to operate the Service.

10.3 Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.

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11. Copyright Notices and Takedown

The Service hosts Tenant Sites whose content is created and controlled by Tenants, not by Diamond Software International Inc.. We respect the intellectual property rights of others and expect Tenants and Users to do the same. This section sets out our procedures under both US and Canadian copyright law.

11.1 DMCA Takedown Notices (United States)

If you are a copyright holder or authorized agent under United States law and believe in good faith that content hosted on a Tenant Site infringes your copyright, you may submit a written notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our copyright contact:

The preferred contact method is email at [email protected] for fastest response. Postal notices are also accepted at the address above.

A valid DMCA notice must include all of the following:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed (or a representative list if multiple works on the same site are involved)
• Identification of the material claimed to be infringing and its location on the Tenant Site (a URL or reasonably specific description)
• Your contact information (name, address, telephone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf

Incomplete notices may not receive a response. Submitting a false DMCA notice may expose you to liability under 17 U.S.C. § 512(f).

11.2 Counter-Notices (United States)

If you are a Tenant or User whose content was removed or disabled in response to a DMCA notice and you believe that removal was in error, you may send a counter-notice to our Designated Agent at the contact information in Section 11.1. A valid counter-notice under 17 U.S.C. § 512(g)(3) must include:

• Your physical or electronic signature
• Identification of the removed material and its location before removal
• A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the district in which your address is located (or, if outside the US, any judicial district in which the service provider may be found)

Upon receipt of a valid counter-notice, we will forward it to the original complainant and may restore the material within 10–14 business days unless the complainant files a court action.

11.3 Canadian Notice-and-Notice Procedure

If you are a copyright holder under Canadian law (Copyright Act, R.S.C. 1985, c. C-42, as amended) and believe that content on a Tenant Site infringes your copyright, you may send a Notice meeting the requirements of section 41.25 of the Copyright Act to our Designated Agent at the contact information in Section 11.1.

Important distinction under Canadian law: Upon receipt of a valid Notice-and-Notice, Diamond Software International Inc. is required to forward the notice to the alleged infringer and retain records. We are not required under Canadian law to remove or disable the allegedly infringing content — this is a fundamental difference from the US DMCA regime. Copyright holders who wish to have content removed must pursue the matter through appropriate legal channels in Canada.

A valid Canadian notice under section 41.25 must include:

• The claimant's name and address
• Identification of the copyrighted work alleged to be infringed
• Identification of the location of the allegedly infringing content
• The date and time of the alleged infringement
• A statement that the claimant has a good faith belief that the use constitutes infringement

11.4 Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), Diamond Software International Inc. maintains a policy of terminating, in appropriate circumstances, the accounts of Tenants or Users who are repeat infringers of copyright. We track DMCA notices and counter-notices and may suspend or permanently terminate access for accounts with a pattern of infringement, in our sole discretion.

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12. Third-Party Services

The Service integrates with third-party services including Stripe (payments), Twilio (SMS), Google (OAuth, Maps, AI), and Resend (email). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party service providers.

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13. Uptime and Service Availability

We strive to maintain high availability but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance when possible. We are not liable for losses caused by downtime, service interruptions, or data loss, except as required by law.

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14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. USE OF THE SERVICE IS AT YOUR SOLE RISK.

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15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIAMOND SOFTWARE INTERNATIONAL INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (CAD $100).

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for consequential damages — in those jurisdictions, our liability is limited to the maximum extent permitted by law.

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16. Indemnification

You agree to indemnify, defend, and hold harmless Diamond Software International Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms
• Your violation of any applicable law, including anti-spam laws and privacy law
• Your SMS messaging activities, including failure to obtain required consent
• Any content you upload, transmit, or make available through the Service
• Your infringement of any third-party intellectual property or privacy rights

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17. Termination

17.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

17.2 By Us

We may suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, fail to pay fees, or if we are required to do so by law. We may also terminate the Service entirely with 60 days' notice.

17.3 Effect of Termination

Upon termination, your right to access the Service ceases. Church Data is retained for 90 days to allow export, then permanently deleted. Sections 9, 10, 11, 14, 15, 16, 18, and 19 survive termination.

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18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties agree that any disputes arising hereunder shall be resolved exclusively in the courts of the Province of Ontario.

18.2 Dispute Resolution

We encourage you to contact us first at [email protected] — most disputes can be resolved quickly. If informal resolution fails, disputes shall be resolved by binding arbitration administered in Ontario, Canada, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

18.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

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19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and Diamond Software International Inc. regarding the Service and supersede all prior agreements.

19.2 Modifications

We may modify these Terms at any time. Material changes will be communicated via email and a notice on the Service at least 30 days before taking effect. Continued use after that date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

19.3 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

19.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

19.5 Assignment

You may not assign these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.6 Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, power outages, internet failures, or government actions.

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20. Contact

Questions about these Terms? Contact us:

• Email: [email protected]
• Mail: Diamond Software International Inc., Attention: Legal, Province of Ontario, Canada