Terms of Use

Please read these Terms of Use ("Terms") carefully before using GLAD Ministry Software at ministrysaas.com and any related subdomains (the "Service"). By creating an account, accessing the Service, or clicking "I agree," you confirm that you have read, understood, and agree to be bound by these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Service.

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1. Definitions

The following capitalized terms have the meanings set out below throughout these Terms:

• "Operator" means Diamond Software International Inc., the company that owns and operates the Service.
• "Service" means the GLAD Ministry Software platform accessible at ministrysaas.com and related subdomains, including all features, APIs, and documentation.
• "Tenant" means a church or organization that subscribes to the Service and receives a dedicated subdomain or custom domain for their use.
• "Tenant Site" means the public-facing website and member portal operated by a Tenant using the Service's page builder and hosting infrastructure.
• "User" means any individual who accesses the Service: whether a Tenant administrator, staff member, or congregation member.
• "Content" means any data, text, images, audio, video, or other material uploaded to or created within the Service by Users or Tenants.

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2. The Service

GLAD Ministry Software is a cloud-based church management platform that provides tools for people management, event scheduling, volunteer coordination, giving, communication (including email and SMS), worship planning, AI assistance, a page builder, and related features (collectively, the "Service"). Features available to you depend on your subscription plan.

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3. Eligibility and Accounts

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements and that all registration information you provide is accurate and current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.

3.3 Multi-Tenancy

The Service operates on a multi-tenant architecture. Each subscribing church or organization ("Tenant") receives an isolated environment. A Tenant's data is logically separated from all other Tenants. You may not access, attempt to access, or interfere with another Tenant's data or environment. You may not share, resell, or sublicense your Tenant account to third parties unless expressly authorized by us in writing.

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4. Subscriptions, Billing, and Payment

4.1 Plans

The Service is offered on a subscription basis. Available plans, pricing, and included features are described on our Pricing page. We reserve the right to change pricing with 30 days' written notice to existing subscribers.

4.2 Billing

Subscriptions are billed in advance: monthly or annually, depending on your selected billing cycle. Annual subscriptions are non-refundable except as described in Section 4.5. All amounts are in US dollars unless otherwise stated.

4.3 Payment Processing

Payments are processed by Stripe, Inc. Your payment information is collected and stored by Stripe under their privacy policy and PCI-DSS standards. We do not store full credit card numbers.

4.4 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period: you retain access until then.

4.5 Refunds

Monthly subscriptions: no refunds for partial months. Annual subscriptions: if you cancel within 14 days of your initial annual purchase and have not sent more than 100 SMS messages or made extensive use of the platform, you may request a prorated refund by contacting [email protected]. Refunds are at our discretion after the 14-day window. Launch Special pricing is non-refundable.

4.6 Failed Payments

If a payment fails, we will retry and notify you by email. If payment remains outstanding for more than 7 days, your account may be suspended. Data is retained for 90 days after suspension before permanent deletion.

4.7 Referral Credit

If you refer another church and they subscribe to a paid plan, both churches earn one free month of service. A referral credit is earned 30 days after the referred church has paid for its first month, and applies automatically to a future invoice at the value of one month of your plan at the time it is applied. Add-ons (such as SMS or Live Captions) are billed separately and are not covered by a referral credit.

Referral credit is forfeited if you cancel. Unredeemed credit has no cash value, cannot be transferred, refunded, or reinstated, and is lost when a subscription is cancelled — including credit that has been earned but not yet applied to an invoice. Credit is also forfeited if the referred church's payment is refunded or reversed.

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5. Free Starter Plan

A free Starter plan is available with limitations on the number of people records, AI credits, storage, and giving fee (see Pricing page). We reserve the right to modify or discontinue the free tier with 60 days' notice to active free-tier users.

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6. AI Features and Costs

The Service includes optional AI-assisted features (such as content and image generation, transcription, and similar). Using these features consumes AI credits included with your plan or purchased separately; the credit cost of each feature is shown before use and may change with reasonable notice. AI-generated output may be inaccurate or incomplete and is provided without warranty: you are responsible for reviewing it before relying on or publishing it. AI processing is performed by third-party providers as described in the Third-Party Services section.

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7. Acceptable Use

7.1 Permitted Use

You may use the Service solely for lawful church management purposes consistent with these Terms.

7.2 Prohibited Activities

You must not use the Service to:

• Violate any applicable law or regulation, including anti-spam laws (CASL, CAN-SPAM, TCPA)
• Send unsolicited commercial messages ("spam") to any person who has not given prior express consent
• Send harassing, abusive, threatening, or discriminatory messages
• Upload, store, or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems, another Tenant's environment, or any User's account
• Use automated tools, bots, scrapers, crawlers, or scripts to access, extract, index, or mirror any portion of the Service or any Tenant Site, except as expressly permitted by our public API
• Circumvent, disable, or interfere with any security feature, rate limit, access control, or robots.txt directive of the Service
• Harvest, collect, or compile personal information about congregation members or other Users without their knowledge or consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or commercially exploit the Service without our written permission
• Impersonate any person or organization

We may suspend or terminate accounts that violate these restrictions, without notice and without refund, at our sole discretion.

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8. SMS Messaging Terms

8.1 Your Responsibility for SMS Consent

By enabling SMS notifications for a congregation member, you ("the Admin") represent and warrant that:

• You have obtained valid prior express written consent from the member to receive SMS messages from your church via the GLAD platform
• Your consent records are accurate, dated, and available for audit upon request
• You will honor all opt-out requests immediately

You indemnify and hold us harmless from any claim, penalty, or liability arising from your failure to obtain proper SMS consent.

8.2 TCPA and CASL Compliance

SMS messages to US recipients are subject to the Telephone Consumer Protection Act (TCPA). Messages to Canadian recipients are subject to CASL. You are solely responsible for ensuring your use of the SMS feature complies with all applicable laws in the jurisdiction of each recipient.

8.3 SMS Opt-Out

All SMS messages must include opt-out instructions. Members may reply STOP to unsubscribe at any time. We process STOP replies automatically and permanently suppress further messages to that number from the platform. You must not attempt to re-add opted-out numbers or circumvent the suppression list.

8.4 Content Restrictions

SMS messages sent through the platform must relate to legitimate church communications. You may not use the SMS feature to send political campaign messages, commercial solicitations unrelated to your church's activities, or any content that violates Section 7.2.

8.5 Account Messaging to Administrators

Separately from the church-to-member messaging described above, GLAD by MinistrySaaS (operated by Diamond Software International Inc.) may send SMS text messages directly to a church's administrators about their own GLAD account: for example, login verification codes, security alerts, and payment, renewal, or billing reminders. These messages are sent from our toll-free number and are transactional in nature; we do not send marketing or promotional texts on this number.

You may opt in to these messages when you create your account and at any time in your church settings, and you may opt out at any time by switching the setting off or by replying STOP to any message; reply HELP for help. Consent to receive these messages is not a condition of purchasing or using the Service. Message frequency varies, and message and data rates may apply.

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9. Data Ownership and Privacy

9.1 Your Data

You own all data you upload to or create within the Service ("Church Data"), including congregation member records, giving data, and communications. We do not claim any ownership interest in Church Data.

9.2 Our License to Your Data

You grant us a limited, non-exclusive license to process, store, and transmit Church Data solely for the purpose of operating the Service on your behalf. We do not use your Church Data for any other purpose, including training AI models, advertising, or sale to third parties.

9.3 Data Export

You may export your Church Data at any time from the admin panel. Upon cancellation, data remains accessible for 90 days, after which it is permanently deleted.

When your account is closed we send a download link for a complete copy of your Church Data to the contact address on file. That link is valid for 90 days. It is your responsibility to download the copy and to check that it is complete and readable within 30 days of receiving it. If you tell us of a problem with the export within those 30 days, we will investigate and provide a corrected copy at no charge. After 30 days we may be unable to reproduce it, because the underlying data may already have been deleted under the retention period above.

Please keep your contact details current while your account is active. We can only send the download link to the address we hold, and we cannot restore data that has been deleted at the end of the retention period.

9.4 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference.

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10. Intellectual Property

10.1 Our Property

The Service, including its software, design, trademarks, logos, and documentation, is owned by Diamond Software International Inc. and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our intellectual property except as necessary to use the Service.

10.2 Your Content

You retain all intellectual property rights in content you create or upload (sermons, announcements, images, etc.). You grant us a limited license to display and transmit your content as needed to operate the Service.

10.3 Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.

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11. Copyright Notices and Takedown

The Service hosts Tenant Sites whose content is created and controlled by Tenants, not by Diamond Software International Inc.. We respect the intellectual property rights of others and expect Tenants and Users to do the same. This section sets out our procedures under both US and Canadian copyright law.

11.1 DMCA Takedown Notices (United States)

If you are a copyright holder or authorized agent under United States law and believe in good faith that content hosted on a Tenant Site infringes your copyright, you may submit a written notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our copyright contact:

The preferred contact method is email at [email protected] for fastest response. Postal notices are also accepted at the address above.

A valid DMCA notice must include all of the following:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed (or a representative list if multiple works on the same site are involved)
• Identification of the material claimed to be infringing and its location on the Tenant Site (a URL or reasonably specific description)
• Your contact information (name, address, telephone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf

Incomplete notices may not receive a response. Submitting a false DMCA notice may expose you to liability under 17 U.S.C. § 512(f).

11.2 Counter-Notices (United States)

If you are a Tenant or User whose content was removed or disabled in response to a DMCA notice and you believe that removal was in error, you may send a counter-notice to our Designated Agent at the contact information in Section 11.1. A valid counter-notice under 17 U.S.C. § 512(g)(3) must include:

• Your physical or electronic signature
• Identification of the removed material and its location before removal
• A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the district in which your address is located (or, if outside the US, any judicial district in which the service provider may be found)

Upon receipt of a valid counter-notice, we will forward it to the original complainant and may restore the material within 10-14 business days unless the complainant files a court action.

11.3 Canadian Notice-and-Notice Procedure

If you are a copyright holder under Canadian law (Copyright Act, R.S.C. 1985, c. C-42, as amended) and believe that content on a Tenant Site infringes your copyright, you may send a Notice meeting the requirements of section 41.25 of the Copyright Act to our Designated Agent at the contact information in Section 11.1.

Important distinction under Canadian law: Upon receipt of a valid Notice-and-Notice, Diamond Software International Inc. is required to forward the notice to the alleged infringer and retain records. We are not required under Canadian law to remove or disable the allegedly infringing content: this is a fundamental difference from the US DMCA regime. Copyright holders who wish to have content removed must pursue the matter through appropriate legal channels in Canada.

A valid Canadian notice under section 41.25 must include:

• The claimant's name and address
• Identification of the copyrighted work alleged to be infringed
• Identification of the location of the allegedly infringing content
• The date and time of the alleged infringement
• A statement that the claimant has a good faith belief that the use constitutes infringement

11.4 Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), Diamond Software International Inc. maintains a policy of terminating, in appropriate circumstances, the accounts of Tenants or Users who are repeat infringers of copyright. We track DMCA notices and counter-notices and may suspend or permanently terminate access for accounts with a pattern of infringement, in our sole discretion.

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12. Third-Party Services

The Service integrates with third-party services including Stripe (payments), Twilio (SMS), Google (OAuth, Maps, AI), and Resend (email). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party service providers.

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13. Uptime and Service Availability

We strive to maintain high availability but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance when possible. We are not liable for losses caused by downtime, service interruptions, or data loss, except as required by law.

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14. Financial Records, Tax, and Charitable Receipting

14.1 We Do Not Provide Professional Advice

The Service includes tools for recording donations, issuing donation receipts, tracking expenses and reimbursements, applying mileage and similar rates, and producing financial reports. None of this is tax, accounting, legal, or financial advice, and none of it is a substitute for your own professional advisers or for the published guidance of your tax authority. We are a software provider. We are not your accountant, bookkeeper, auditor, or legal counsel, and no output of the Service should be relied upon as though we were.

14.2 You Are the Issuer of Record

Where the Service generates a donation receipt, an official tax receipt, a reimbursement record, or any similar document, you issue that document, not us. The Service formats and delivers what your data and your settings produce. You are solely responsible for: the accuracy and completeness of the underlying data; the eligibility and valuation of any amount treated as a gift; your charitable registration number and other identifying details; whether a receipt should be issued at all; and the correction, replacement, or cancellation of any receipt already issued. You are responsible for compliance with the requirements of the Canada Revenue Agency and of every other authority with jurisdiction over you.

14.3 Rates and Default Values

The Service may pre-populate certain fields with a default value as a convenience, including per-kilometre mileage or automobile allowance rates. Any such default is a starting point only. It is not advice, not a representation that the value is current or correct, and not a determination that it applies to you. Rates set by tax authorities change, and they differ by country and by circumstance. Keeping every rate used in your account accurate and current is your responsibility alone. We do not monitor, verify, or automatically update these values, and we are not liable for any consequence of a rate that was out of date, inapplicable, or incorrectly applied. Where we link to a government page showing a current rate, that link is provided for your convenience and we do not control or warrant its content.

14.4 Financial Reports and Reconciliation

Reports, totals, statements, and exports produced by the Service are generated from the data in your account and are provided for your internal use. They are not audited, not certified, and not a substitute for reconciliation against your bank and payment-processor records or for review by a qualified professional. You are responsible for reviewing them before relying on them, filing them, distributing them, or acting on them.

14.5 Your Filings and Obligations

You remain solely responsible for all returns, filings, remittances, disclosures, information returns, and records retention required of you by law, including any minimum retention period applicable to donation records. Our provision of tools that assist with these obligations does not transfer any part of them to us.

14.6 Allocation of Responsibility

To the maximum extent permitted by applicable law, we are not liable for any penalty, interest, assessment, reassessment, disallowance, loss of registered or charitable status, professional fee, or other loss arising from the preparation, issuance, accuracy, timing, or content of any receipt, reimbursement, rate, report, or filing produced with, or informed by, the Service. This section is in addition to, and does not limit, the Disclaimer of Warranties and Limitation of Liability sections below.

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15. Website Import and Design Assistance

15.1 What This Service Is

We may offer to read a website you already operate and use what we find there to help populate your GLAD site — pages, text, images, ministries, groups, service times, contact details, and similar. We may also offer to make design changes on your behalf. Both are offered at our sole discretion, are not part of any plan, and may be declined, limited, paused, or discontinued at any time. Nothing in these Terms obliges us to import any site, or to import all of it.

15.2 You Confirm You May Authorise It

By asking us to import a website, you confirm that you own or otherwise control that website and its contents, and that you are entitled to have that material copied into your GLAD account. You remain responsible for any third-party material on it — photographs, stock imagery, fonts, text, or anything else licensed to you, to your previous provider, or to a designer you engaged — and for whether that licence permits the use you put it to on your GLAD site.

15.3 The Import Is a Starting Point, Not a Migration Guarantee

An automated import is provided as is and without warranty of completeness or accuracy. Website structures vary enormously, some content is not machine-readable, and some sites cannot be read at all. Content may be missed, partially captured, misclassified, or formatted differently than on your previous site. You are responsible for reviewing what was imported and for confirming that anything you rely on is complete and correct before you publish it or act on it. Do not treat an import as a backup, an archive, or a substitute for retaining your own copy of your material. We do not undertake to preserve, reproduce, or restore your previous website or its contents.

15.4 Design Assistance and When We May Quote

The GLAD editor is included with your plan at no additional charge, and you may build and change your site yourself at any time. Where we assist directly, we are glad to help with small or minor matters at no charge. Where the work requested is substantial — as a guide, more than approximately three hours — we may provide a quote before proceeding, and may decline to proceed without your acceptance of it. Correcting a fault in the Service itself, or in output our own import produced, is not chargeable work.

15.5 Access While Assisting

Where you ask us to work on your site, our staff may access your account to carry out the work you requested and for no other purpose. Such access is logged. You may withdraw the request at any time.

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16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. USE OF THE SERVICE IS AT YOUR SOLE RISK.

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17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIAMOND SOFTWARE INTERNATIONAL INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (CAD $100).

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for consequential damages: in those jurisdictions, our liability is limited to the maximum extent permitted by law.

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18. Indemnification

You agree to indemnify, defend, and hold harmless Diamond Software International Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms
• Your violation of any applicable law, including anti-spam laws and privacy law
• Your SMS messaging activities, including failure to obtain required consent
• Any content you upload, transmit, or make available through the Service
• Your infringement of any third-party intellectual property or privacy rights

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19. Termination

19.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

19.2 By Us

We may suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, fail to pay fees, or if we are required to do so by law. We may also terminate the Service entirely with 60 days' notice.

19.3 Effect of Termination

Upon termination, your right to access the Service ceases. Church Data is retained for 90 days to allow export, then permanently deleted. Sections 9, 10, 11, 14, 15, 16, 18, and 19 survive termination.

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20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties agree that any disputes arising hereunder shall be resolved exclusively in the courts of the Province of Ontario.

20.2 Dispute Resolution

We encourage you to contact us first at [email protected]; most disputes can be resolved quickly. If informal resolution fails, disputes shall be resolved by binding arbitration administered in Ontario, Canada, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

20.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

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21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and Diamond Software International Inc. regarding the Service and supersede all prior agreements.

21.2 Modifications

We may modify these Terms at any time. Material changes will be communicated via email and a notice on the Service at least 30 days before taking effect. Continued use after that date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

21.3 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

21.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

21.5 Assignment

You may not assign these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

21.6 Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, power outages, internet failures, or government actions.

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22. Contact

Questions about these Terms? Contact us:

• Email: [email protected]
• Mail: Diamond Software International Inc., Attention: Legal, Province of Ontario, Canada