Copyright & DMCA

1. Our Copyright Policy

GLAD Ministry Software is a multi-tenant platform — churches ("Tenants") publish their own content on their own sites. Diamond Software International Inc. does not create or control Tenant-published content. We take copyright infringement seriously and respond to valid notices under both US and Canadian law.

---

2. Designated Agent Contact

All copyright notices (DMCA or Canadian Notice-and-Notice) should be directed to our Designated Agent:

Email is the preferred contact method for fastest response. For US DMCA notices, this agent is also registered with the US Copyright Office under 17 U.S.C. § 512(c)(2).

---

3. DMCA Takedown Notices (United States)

If you are a copyright holder or authorized agent and believe in good faith that content on a Tenant Site infringes your copyright under United States law, you may submit a written notice under 17 U.S.C. § 512(c)(3).

3.1 Required Elements

Your notice must include all of the following to be valid:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed (or a representative list if multiple works are involved)
• Identification of the material claimed to be infringing and its location (a specific URL is best)
• Your contact information: name, mailing address, telephone number, and email address
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf

Send complete notices to our Designated Agent at the contact information in Section 2. Incomplete notices may not receive a response. Knowingly submitting a false DMCA notice may expose you to liability under 17 U.S.C. § 512(f).

---

4. Counter-Notices (United States)

If your content was removed or disabled in response to a DMCA notice and you believe removal was a mistake or misidentification, you may submit a counter-notice to our Designated Agent under 17 U.S.C. § 512(g)(3).

4.1 Required Elements

• Your physical or electronic signature
• Identification of the removed or disabled material and its location prior to removal
• A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
• Your name, address, and telephone number
• A statement that you consent to the jurisdiction of the Federal District Court for the district in which your address is located (or, if you reside outside the US, any judicial district in which we may be found)

Upon receipt of a valid counter-notice, we will forward it to the original complainant. If the complainant does not file a court action within 10–14 business days, we may restore the removed material at our discretion.

---

5. Canadian Notice-and-Notice Procedure

If you are a copyright holder under Canadian law and believe content on a Tenant Site infringes your copyright, you may send a Notice under section 41.25 of the Copyright Act (R.S.C. 1985, c. C-42) to our Designated Agent.

5.1 Important Distinction

Canadian law operates differently from the US DMCA. Upon receipt of a valid Notice-and-Notice, Diamond Software International Inc. is required to forward the notice to the alleged infringer and retain records as required by law. We are not required under Canadian law to remove or disable the allegedly infringing content. Copyright holders who wish content removed must pursue removal through appropriate legal proceedings in Canada.

5.2 Required Elements

A valid Canadian notice under section 41.25 must include:

• The claimant's name and address
• Identification of the copyrighted work alleged to be infringed
• Identification of the location of the allegedly infringing content (a specific URL is best)
• The date and time of the alleged infringement
• A statement that the claimant has a good faith belief that the use constitutes infringement

---

6. Repeat Infringer Policy

Diamond Software International Inc. maintains a policy of terminating, in appropriate circumstances, the accounts of Tenants or Users who are repeat infringers of copyright, in accordance with 17 U.S.C. § 512(i). We track infringement notices and may suspend or permanently terminate access for accounts that demonstrate a pattern of infringement.

---

7. Effective Date and Contact

This Copyright policy is effective as of 2026-05-19. For questions, contact us at [email protected].

For the full legal framework governing use of the Service — including all terms, limitations of liability, governing law (Province of Ontario, Canada), and the complete copyright procedure — see our Terms of Use.